🤖
AI Morning Digest —
Generating your personalised intelligence briefing…
🔴 2 urgent 1-star reviews need response now
⚡ Response time up 1.2h — target at risk
✅ You lead the local market this month
📈 Review volume up 22% vs last month
4.2/5
Reputation Pulse
312 reviews · 5 platforms · last 90 days
Google
4.4112
Facebook
92%28
OpenTable
4.287
TripAdvisor
4.061
Yelp
3.824
★ 4.2 = star platforms only. Facebook has no stars — its 👍 recommendations are tracked as a % and never blended into the score.
Resolution Velocity ⚡
2.4h
avg first response
GreatOKRisk
↓ 1.1h vs last 30 days
Response Rate
67%
↑ 4% vs last month
Responded190
Pending94
Sentiment Score
+52
↑ 7pts this month
64%22%14%
Top Themes
Concern Keywords
Most Mentioned Words
Review Activity Heatmap
Peak times — last 30 days
LowHigh
🔴 Needs Attention
Live Alert Feed
QR Code Generator
Scannable for real — print at tables, receipts, window
AI SMS Review Request Templates
⚠️ Google Review Policy — Stay Rankable
Google's spam filters watch how reviews are collected. Reviews that look prompted or incentivised often stay visible on your profile but stop counting as ranking signals — and repeated patterns can suppress your whole listing. Every template Avila generates follows these rules:
❌ Don't script staff names. Never ask guests to "mention Emma" in their review, or run naming contests / employee review leaderboards. Google filters name-prompted reviews.
❌ Don't incentivise. No discounts, freebies, vouchers or prize draws in exchange for a review — that's a direct policy violation.
❌ Don't gate. Ask every guest, not just the happy ones. Sending the link only to satisfied diners ("review gating") is detectable and penalised.
✅ Do keep it neutral. A warm, personal ask with a direct link. If guests praise staff by name on their own, that's organic — and perfectly safe.
Solicitation Performance (30 days)
TEXTS SENT
142
REVIEWS GENERATED
38
26.7% conversion
AVG RATING FROM SMS
4.6
vs 4.2 organic
0
Unrouted
0
Open
0
In Progress
0
Resolved
0
Closed
0
Live Vouchers
Needs Routing (0)
All Complaints
Vouchers (0)
Complaints where the guest selected a venue go straight to that site automatically. Only submissions where the venue is unclear land here for Head Office to route manually — so nothing without a home falls through the cracks.
Competitor Intelligence
Market Position
Audit Reports
Visit History
Overview
Rating Trends
Theme Analysis
Staff Mentions
TOTAL REVIEWS (90d)
312
↑ 22% vs prior
AVG RATING (STAR PLATFORMS)
4.2
↑ 0.3 pts in 90 days
Facebook recommendations excluded — no star ratings
1-STAR RATE
4.2%
↓ 1.8% improved
30-Day Rating Trend
Reviews by Day of Week
MonTueWedThuFriSatSun
Platform Share
Network Leaderboard
NETWORK AVG RATING
—
Target: 4.3 ★
AVG REVIEWS / SITE
—
AVG RESPONSE TIME
—
per review
#SiteReviewsResp.RatingΔ
Review Platforms
AI Engine
Connect each review source to start pulling live reviews into Avila GuestHub. Different platforms connect different ways — follow the action shown on each card.
Your Brand Voice
Test Your Brand Voice
AI Response Quality Score
A+
Based on last 50 responses