/* ═══════════════════════════════════════════════════════════
   Avila GuestHub — design system
   Light "warm porcelain" theme · Inter UI · JetBrains Mono data
   ═══════════════════════════════════════════════════════════ */
:root{
  --bg:#F4F4FA;--bg2:#FFFFFF;--bg3:#F7F8FC;--bg4:#EEEFF6;--bg5:#E0E2EE;
  --border:rgba(18,20,60,0.08);--border2:rgba(18,20,60,0.15);
  /* brand (Avila gradient logo) — chrome, buttons, focus, active states */
  --brand:#7452EE;--brand-deep:#5F3DE0;--brand-dim:rgba(116,82,238,0.10);--brand-glow:rgba(116,82,238,0.30);
  /* amber stays SEMANTIC: medium priority, warnings, stars, heat */
  --amber:#DB8500;--amber-deep:#B26A00;--amber-dim:rgba(219,133,0,0.10);--amber-glow:rgba(219,133,0,0.30);
  --green:#0FA470;--green-dim:rgba(15,164,112,0.10);
  --red:#E03131;--red-dim:rgba(224,49,49,0.09);
  --blue:#2B7CE0;--blue-dim:rgba(43,124,224,0.10);
  --purple:#7A5AF0;--purple-dim:rgba(122,90,240,0.10);
  --teal:#0CA396;--teal-dim:rgba(12,163,150,0.10);
  --text:#14182B;--text2:#4C5570;--text3:#8A92AC;
  --mono:'JetBrains Mono',monospace;--sans:'Inter',sans-serif;
  --r:14px;--r-sm:10px;--r-xs:7px;--sidebar:250px;
  --grad-amber:linear-gradient(92deg,#8455F0 0%,#5B9BF5 52%,#45D8DE 100%); /* now the brand gradient */
  --sh-xs:0 1px 2px rgba(16,32,58,0.05);
  --sh-sm:0 1px 2px rgba(16,32,58,0.04),0 2px 8px rgba(16,32,58,0.05);
  --sh-md:0 2px 4px rgba(16,32,58,0.05),0 10px 24px rgba(16,32,58,0.08);
  --sh-lg:0 8px 16px rgba(16,32,58,0.10),0 24px 48px rgba(16,32,58,0.14);
}
*{margin:0;padding:0;box-sizing:border-box;}
html{background:#F2F4F8;}
body{background:var(--bg);color:var(--text);font-family:var(--sans);font-size:14px;line-height:1.5;min-height:100vh;overflow-x:hidden;-webkit-font-smoothing:antialiased;text-rendering:optimizeLegibility;}
::selection{background:rgba(116,82,238,0.20);}
:focus-visible{outline:2px solid var(--brand);outline-offset:2px;}

/* ── Shell ── */
.app{display:flex;min-height:100vh;background:var(--bg);}
.sidebar{width:var(--sidebar);flex-shrink:0;background:var(--bg2);border-right:1px solid var(--border);display:flex;flex-direction:column;position:fixed;top:0;left:0;height:100vh;z-index:200;transition:transform .28s cubic-bezier(.16,1,.3,1);overflow-y:auto;}
.main{margin-left:var(--sidebar);flex:1;display:flex;flex-direction:column;min-height:100vh;background:var(--bg);}
.topbar{background:rgba(255,255,255,0.82);backdrop-filter:blur(12px) saturate(1.5);-webkit-backdrop-filter:blur(12px) saturate(1.5);border-bottom:1px solid var(--border);padding:0 24px;height:62px;display:flex;align-items:center;justify-content:space-between;position:sticky;top:0;z-index:100;gap:10px;}
.content{padding:24px;flex:1;width:100%;max-width:1480px;margin:0 auto;}

/* ── Sidebar ── */
.logo{padding:18px 16px 14px;border-bottom:1px solid var(--border);display:flex;flex-direction:column;gap:3px;flex-shrink:0;}
.logo-mark{font-weight:800;font-size:17px;letter-spacing:-.02em;color:var(--text);line-height:1.1;}
.logo-mark em{font-style:normal;background:var(--grad-amber);-webkit-background-clip:text;background-clip:text;-webkit-text-fill-color:transparent;}
.logo-sub{font-size:8.5px;font-weight:700;color:var(--text3);text-transform:uppercase;letter-spacing:2.2px;margin-top:1px;}
.nav{padding:10px 0;flex:1;}
.nav-section{padding:14px 20px 5px;font-size:9.5px;text-transform:uppercase;letter-spacing:1.8px;color:var(--text3);font-weight:700;}
.nav-item{display:flex;align-items:center;gap:10px;margin:1px 10px;padding:8px 12px;border-radius:10px;cursor:pointer;color:var(--text2);transition:background .15s,color .15s;font-size:13px;font-weight:500;}
.nav-item:hover{color:var(--text);background:var(--bg4);}
.nav-item.active{color:var(--brand-deep);background:var(--brand-dim);font-weight:600;}
.nav-item svg{width:16px;height:16px;flex-shrink:0;}
.nbadge{margin-left:auto;background:var(--red);color:#fff;font-size:10px;font-weight:700;padding:1px 6px;border-radius:9px;min-width:18px;text-align:center;line-height:1.5;}
.site-sw{padding:12px;border-top:1px solid var(--border);flex-shrink:0;background:var(--bg3);}
.site-sw select{background:var(--bg2);border:1px solid var(--border2);border-radius:10px;padding:9px 11px;color:var(--text);font-family:var(--sans);font-size:12px;font-weight:600;width:100%;outline:none;cursor:pointer;box-shadow:var(--sh-xs);}
.site-sw select option{background:var(--bg2);}
.site-meta{display:flex;justify-content:space-between;margin-top:7px;font-size:10.5px;padding:0 2px;}
.live-dot{width:6px;height:6px;border-radius:50%;background:var(--green);display:inline-block;margin-right:4px;animation:lp 2s ease-in-out infinite;}
@keyframes lp{0%,100%{opacity:1;}50%{opacity:.4;}}

/* ── Topbar ── */
.page-title{font-weight:700;font-size:15px;white-space:nowrap;letter-spacing:-.01em;min-width:0;overflow:hidden;text-overflow:ellipsis;}
.topbar-left{display:flex;align-items:center;gap:12px;flex:1;min-width:0;}
.topbar-right{display:flex;align-items:center;gap:8px;flex-shrink:0;}
.hamburger{display:none;background:none;border:none;color:var(--text2);cursor:pointer;padding:6px;border-radius:8px;}
.hamburger:hover{background:var(--bg4);color:var(--text);}
.tsearch{background:var(--bg3);border:1px solid var(--border);border-radius:10px;padding:8px 12px;color:var(--text);font-family:var(--sans);font-size:12.5px;outline:none;width:230px;transition:border-color .15s,box-shadow .15s,background .15s;}
.tsearch:focus{border-color:var(--brand);background:var(--bg2);box-shadow:0 0 0 3px var(--brand-dim);}
.tsearch::placeholder{color:var(--text3);}
.abell{background:none;border:none;color:var(--text2);cursor:pointer;padding:7px;border-radius:9px;position:relative;transition:color .15s,background .15s;}
.abell:hover{color:var(--text);background:var(--bg4);}
.apip{position:absolute;top:4px;right:4px;width:7px;height:7px;border-radius:50%;background:var(--red);border:2px solid var(--bg2);}
.sbtn{padding:8px 15px;background:var(--grad-amber);color:#FFFFFF;border:none;border-radius:10px;font-size:12px;font-weight:700;cursor:pointer;font-family:var(--sans);transition:transform .15s,box-shadow .15s,filter .15s;display:flex;align-items:center;gap:5px;white-space:nowrap;box-shadow:0 1px 2px rgba(16,32,58,.1),0 2px 8px var(--brand-dim);}
.sbtn:hover{filter:brightness(1.05);transform:translateY(-1px);box-shadow:0 2px 4px rgba(16,32,58,.1),0 5px 14px var(--brand-glow);}
.sbtn:active{transform:translateY(0);}
.sbtn.syncing svg{animation:spin .7s linear infinite;}
@keyframes spin{to{transform:rotate(360deg);}}

/* ── Cards & KPIs ── */
.card{background:var(--bg2);border:1px solid var(--border);border-radius:var(--r);padding:18px;transition:border-color .2s,box-shadow .2s;box-shadow:var(--sh-sm);}
.card:hover{border-color:var(--border2);box-shadow:var(--sh-md);}
.card-title{font-size:10.5px;text-transform:uppercase;letter-spacing:1.4px;color:var(--text3);margin-bottom:12px;font-weight:700;}
.card-value{font-family:var(--mono);font-size:30px;font-weight:700;line-height:1;letter-spacing:-.02em;}
.card-sub{font-size:12px;color:var(--text2);margin-top:6px;}
.delta{font-size:11.5px;font-weight:600;}
.delta.up{color:var(--green);}
.delta.down{color:var(--red);}
.kpi-grid{display:grid;grid-template-columns:2fr 1fr 1fr 1fr;gap:14px;margin-bottom:16px;}
.grid-2{display:grid;grid-template-columns:1fr 1fr;gap:14px;margin-bottom:16px;}
.grid-3{display:grid;grid-template-columns:1fr 1fr 1fr;gap:14px;margin-bottom:16px;}

/* ── Reputation pulse ── */
.pulse-card{display:flex;align-items:center;gap:20px;padding:20px;}
.pring{width:96px;height:96px;position:relative;flex-shrink:0;}
.pring svg{width:100%;height:100%;transform:rotate(-90deg);}
.pring svg .ptrack{stroke:var(--bg4);}
.pring svg .pfill{stroke:var(--brand);stroke-linecap:round;transition:stroke-dashoffset 1.2s cubic-bezier(.4,0,.2,1);animation:pglow 3.5s ease-in-out infinite;}
@keyframes pglow{0%,100%{filter:drop-shadow(0 0 3px var(--brand-glow));}50%{filter:drop-shadow(0 0 9px var(--brand-glow));}}
.pscore{position:absolute;top:50%;left:50%;transform:translate(-50%,-50%);font-family:var(--mono);font-size:21px;font-weight:700;color:var(--brand-deep);text-align:center;line-height:1;}
.pdenom{font-size:9.5px;color:var(--text3);display:block;margin-top:2px;}
.pinfo{flex:1;min-width:0;}
.ptitle{font-size:16px;font-weight:700;margin-bottom:2px;letter-spacing:-.01em;}
.psub{font-size:11px;color:var(--text2);margin-bottom:11px;}
.platrows{display:flex;flex-direction:column;gap:7px;}
.platrow{display:flex;align-items:center;gap:8px;}
.pname{width:76px;font-size:11px;color:var(--text2);flex-shrink:0;font-weight:500;}
.ptrack{flex:1;height:4px;background:var(--bg4);border-radius:2px;}
.pfill2{height:4px;border-radius:2px;transition:width 1s cubic-bezier(.4,0,.2,1);}
.pval{font-family:var(--mono);font-size:11px;width:26px;text-align:right;flex-shrink:0;font-weight:600;}
.pcnt{font-size:10px;color:var(--text3);width:34px;text-align:right;flex-shrink:0;}

/* ── Sentiment / legends ── */
.sbar{display:flex;height:8px;border-radius:4px;overflow:hidden;margin:8px 0;}
.spos{background:var(--green);}.sneu{background:var(--amber);}.sneg{background:var(--red);}
.sleg{display:flex;gap:11px;flex-wrap:wrap;}
.sleg span{font-size:10.5px;color:var(--text2);display:flex;align-items:center;gap:4px;}
.ldot{width:7px;height:7px;border-radius:50%;display:inline-block;flex-shrink:0;}

/* ── Word cloud ── */
.wcloud{display:flex;flex-wrap:wrap;gap:6px;align-items:center;}
.wtag{padding:4px 10px;border-radius:16px;font-size:11px;font-weight:500;background:var(--bg3);border:1px solid var(--border);color:var(--text2);cursor:default;transition:border-color .2s,color .2s,background .2s;}
.wtag:hover{border-color:var(--brand);color:var(--brand-deep);background:var(--brand-dim);}
.wtag.xl{font-size:16px;padding:7px 14px;color:var(--text);font-weight:700;}
.wtag.lg{font-size:13.5px;padding:5px 12px;color:var(--text);font-weight:600;}
.wtag.md{font-size:11.5px;}
.wtag.neg{border-color:rgba(224,49,49,0.25);color:var(--red);}
.wtag.neg:hover{background:var(--red-dim);border-color:var(--red);}

/* ── Heatmap ── */
.hmgrid{display:grid;grid-template-columns:32px repeat(7,1fr);gap:3px;}
.hml{font-size:9.5px;color:var(--text3);text-align:center;font-weight:600;}
.hmrl{font-size:9.5px;color:var(--text3);display:flex;align-items:center;justify-content:flex-end;padding-right:5px;}
.hmc{height:24px;border-radius:5px;cursor:pointer;transition:transform .15s;position:relative;}
.hmc:hover{transform:scale(1.18);z-index:5;}
.hmc::after{content:attr(data-tip);position:absolute;bottom:calc(100% + 6px);left:50%;transform:translateX(-50%);background:#1B2635;color:#fff;font-size:10px;padding:4px 8px;border-radius:6px;white-space:nowrap;opacity:0;pointer-events:none;transition:opacity .15s;box-shadow:var(--sh-md);z-index:10;}
.hmc:hover::after{opacity:1;}

/* ── Review cards ── */
.rvlist{display:flex;flex-direction:column;gap:10px;}
.rvc{background:var(--bg3);border:1px solid var(--border);border-radius:12px;padding:16px;transition:border-color .2s,box-shadow .2s;}
.rvc:hover{border-color:var(--border2);box-shadow:var(--sh-xs);}
.rvc.urgent{border-left:3px solid var(--red);}
.rvc.poshl{border-left:3px solid var(--green);}
.rh{display:flex;align-items:flex-start;justify-content:space-between;gap:8px;margin-bottom:8px;}
.rhl{display:flex;align-items:center;gap:8px;flex-wrap:wrap;}
.ptag{padding:3px 7px;border-radius:6px;font-size:9.5px;font-weight:700;text-transform:uppercase;letter-spacing:.5px;}
.ptg{background:var(--blue-dim);color:var(--blue);}
.ptf{background:rgba(24,119,242,0.10);color:#1877F2;}
.rec{font-size:10.5px;font-weight:700;padding:2px 8px;border-radius:9px;}
.rec.yes{background:var(--green-dim);color:var(--green);}
.rec.no{background:var(--red-dim);color:var(--red);}
.pto{background:var(--red-dim);color:var(--red);}
.ptt{background:var(--teal-dim);color:var(--teal);}
.pty{background:var(--amber-dim);color:var(--amber-deep);}
.ptd{background:var(--purple-dim);color:var(--purple);}
.rname{font-weight:700;font-size:13.5px;}
.rdate{font-size:11px;color:var(--text3);}
.stars{color:var(--amber);font-size:12px;letter-spacing:.5px;}
.rbadge{padding:3px 9px;border-radius:10px;font-size:10px;font-weight:600;flex-shrink:0;}
.bpend{background:var(--red-dim);color:var(--red);}
.bdone{background:var(--green-dim);color:var(--green);}
.burg{background:rgba(224,49,49,0.16);color:var(--red);animation:up 2s ease-in-out infinite;}
@keyframes up{0%,100%{opacity:1;}50%{opacity:.55;}}
.rtext{font-size:13px;color:var(--text2);line-height:1.65;margin-bottom:8px;}
.rtags{display:flex;gap:5px;flex-wrap:wrap;margin-bottom:8px;}
.rtag{padding:2px 8px;border-radius:10px;font-size:10.5px;background:var(--bg4);color:var(--text3);border:1px solid var(--border);}
.rsent{display:inline-flex;align-items:center;gap:3px;font-size:10.5px;font-weight:600;padding:3px 9px;border-radius:10px;margin-bottom:8px;}
.rspos{background:var(--green-dim);color:var(--green);}
.rsneu{background:var(--amber-dim);color:var(--amber-deep);}
.rsneg{background:var(--red-dim);color:var(--red);}

/* ── AI response box ── */
.aibox{background:rgba(116,82,238,0.05);border:1px solid rgba(116,82,238,0.12);border-left:3px solid var(--brand);border-radius:10px;padding:12px 13px;margin-top:8px;}
.ailbl{font-size:9.5px;font-weight:700;text-transform:uppercase;letter-spacing:1.2px;color:var(--brand-deep);margin-bottom:6px;display:flex;align-items:center;gap:5px;}
.aitxt{font-size:12.5px;color:var(--text2);line-height:1.65;}
.aiacts{display:flex;gap:6px;margin-top:9px;flex-wrap:wrap;align-items:center;}
.tonesel{background:var(--bg2);border:1px solid var(--border2);border-radius:8px;color:var(--text2);font-size:11px;padding:4px 7px;font-family:var(--sans);outline:none;cursor:pointer;}

/* ── Buttons ── */
.btn{padding:7px 14px;border-radius:9px;font-size:12px;font-weight:600;cursor:pointer;border:none;font-family:var(--sans);transition:transform .15s,box-shadow .15s,filter .15s,background .15s,border-color .15s,color .15s;display:inline-flex;align-items:center;gap:5px;line-height:1.2;}
.btn:active{transform:translateY(1px);}
.ba{background:var(--grad-amber);color:#FFFFFF;font-weight:700;box-shadow:0 1px 2px rgba(16,32,58,.08),0 2px 6px var(--brand-dim);}
.ba:hover{filter:brightness(1.06);box-shadow:0 2px 4px rgba(16,32,58,.08),0 4px 12px var(--brand-glow);}
.bg{background:var(--bg2);color:var(--text2);border:1px solid var(--border2);box-shadow:var(--sh-xs);}
.bg:hover{border-color:var(--brand);color:var(--brand-deep);background:var(--brand-dim);}
.br{background:var(--red-dim);color:var(--red);border:1px solid rgba(224,49,49,0.25);}
.br:hover{background:rgba(224,49,49,0.15);}
.bgreen{background:var(--green-dim);color:var(--green);border:1px solid rgba(15,164,112,0.25);}
.bgreen:hover{background:rgba(15,164,112,0.16);}
.bblue{background:var(--blue-dim);color:var(--blue);border:1px solid rgba(43,124,224,0.25);}
.bblue:hover{background:rgba(43,124,224,0.16);}
.bpurp{background:var(--purple-dim);color:var(--purple);border:1px solid rgba(122,90,240,0.25);}
.bpurp:hover{background:rgba(122,90,240,0.16);}
.bsm{padding:4px 10px;font-size:11px;border-radius:8px;}
.spin{display:inline-block;width:12px;height:12px;border:2px solid rgba(255,255,255,0.3);border-top-color:#fff;border-radius:50%;animation:spin .6s linear infinite;}
.spinw{border-color:rgba(0,0,0,0.1);border-top-color:var(--brand);}

/* ── Tabs / sections ── */
.tabs{display:flex;border-bottom:1px solid var(--border);margin-bottom:16px;gap:2px;overflow-x:auto;scrollbar-width:none;}
.tabs::-webkit-scrollbar{display:none;}
.tab{padding:9px 16px;font-size:12.5px;color:var(--text3);cursor:pointer;border-bottom:2px solid transparent;margin-bottom:-1px;transition:color .15s,border-color .15s;white-space:nowrap;font-weight:500;}
.tab:hover{color:var(--text2);}
.tab.active{color:var(--brand-deep);border-bottom-color:var(--brand);font-weight:600;}
.page-section{display:none;}
.page-section.active{display:block;animation:pageIn .3s cubic-bezier(.16,1,.3,1);}
@keyframes pageIn{from{opacity:0;transform:translateY(8px);}to{opacity:1;transform:none;}}
.shdr{display:flex;align-items:center;justify-content:space-between;margin-bottom:14px;flex-wrap:wrap;gap:8px;}
.stitle{font-size:13.5px;font-weight:700;letter-spacing:-.01em;}

/* ── Filter bar ── */
.fbar{display:flex;gap:7px;align-items:center;margin-bottom:14px;flex-wrap:wrap;}
.fsel{background:var(--bg2);border:1px solid var(--border2);border-radius:10px;padding:8px 11px;color:var(--text);font-family:var(--sans);font-size:12px;outline:none;cursor:pointer;box-shadow:var(--sh-xs);transition:border-color .15s,box-shadow .15s;}
.fsrch{flex:1;min-width:160px;background:var(--bg2);border:1px solid var(--border2);border-radius:10px;padding:8px 12px;color:var(--text);font-family:var(--sans);font-size:12px;outline:none;box-shadow:var(--sh-xs);transition:border-color .15s,box-shadow .15s;}
.fsrch::placeholder{color:var(--text3);}
.fsrch:focus,.fsel:focus{border-color:var(--brand);box-shadow:0 0 0 3px var(--brand-dim);}

/* ── Alerts feed ── */
.afeed{display:flex;flex-direction:column;gap:8px;}
.aitem{display:flex;align-items:flex-start;gap:11px;padding:12px 14px;background:var(--bg2);border:1px solid var(--border);border-radius:12px;cursor:pointer;transition:border-color .15s,box-shadow .15s;box-shadow:var(--sh-xs);}
.aitem:hover{border-color:var(--border2);box-shadow:var(--sh-sm);}
.aitem.critical{border-left:3px solid var(--red);}
.aitem.warning{border-left:3px solid var(--amber);}
.aitem.info{border-left:3px solid var(--blue);}
.aicon{width:30px;height:30px;border-radius:50%;display:flex;align-items:center;justify-content:center;flex-shrink:0;font-size:14px;}
.acrit{background:var(--red-dim);}
.awarn{background:var(--amber-dim);}
.ainfo{background:var(--blue-dim);}
.atitle{font-size:13px;font-weight:600;margin-bottom:1px;}
.asub{font-size:12px;color:var(--text2);}
.atime{font-size:10.5px;color:var(--text3);flex-shrink:0;}

/* ── Competitor cards ── */
.ccard{background:var(--bg3);border:1px solid var(--border);border-radius:12px;padding:15px;margin-bottom:8px;transition:border-color .15s,box-shadow .15s;}
.ccard:hover{border-color:var(--border2);box-shadow:var(--sh-xs);}
.ccname{font-weight:700;font-size:13.5px;}
.ccbars{display:flex;flex-direction:column;gap:6px;margin-top:11px;}
.ccrow{display:flex;align-items:center;gap:8px;}
.cclbl{font-size:10.5px;color:var(--text2);width:60px;flex-shrink:0;}
.cctk{flex:1;height:6px;background:var(--bg4);border-radius:3px;position:relative;}
.ccfill{height:6px;border-radius:3px;transition:width 1s cubic-bezier(.4,0,.2,1);}
.ccmine{position:absolute;top:-2px;height:10px;width:2px;background:var(--amber);border-radius:1px;}

/* ── Solicitation ── */
.qrwrap{background:var(--bg3);border:1px solid var(--border);border-radius:var(--r);padding:20px;text-align:center;}
.qrph{width:140px;height:140px;background:var(--bg2);border-radius:12px;margin:0 auto 10px;display:flex;align-items:center;justify-content:center;border:2px dashed var(--border2);}
.smstpl{background:var(--bg3);border:1px solid var(--border);border-left:3px solid var(--blue);border-radius:10px;padding:12px 13px;font-size:12px;color:var(--text2);line-height:1.7;margin-bottom:8px;}

/* ── Guest relations ── */
.grstats{display:flex;gap:10px;flex-wrap:wrap;margin-bottom:14px;}
.grstat{background:var(--bg2);border:1px solid var(--border);border-radius:12px;padding:12px 16px;text-align:center;flex:1;min-width:64px;box-shadow:var(--sh-xs);}
.grval{font-family:var(--mono);font-size:22px;font-weight:700;line-height:1.1;}
.grlbl{font-size:9.5px;text-transform:uppercase;letter-spacing:1px;color:var(--text3);margin-top:3px;font-weight:600;}
.cplcard{background:var(--bg2);border:1px solid var(--border);border-radius:12px;padding:16px;transition:border-color .15s,box-shadow .15s;box-shadow:var(--sh-xs);}
.cplcard:hover{border-color:var(--border2);box-shadow:var(--sh-sm);}
.cplcard.ph{border-left:3px solid var(--red);}
.cplcard.pm{border-left:3px solid var(--amber);}
.cplcard.pl{border-left:3px solid var(--green);}
.cchdiv{display:flex;align-items:flex-start;justify-content:space-between;margin-bottom:10px;gap:8px;flex-wrap:wrap;}
.ccid{font-family:var(--mono);font-size:10.5px;color:var(--text3);}
.sbadge,.pbadge{padding:3px 9px;border-radius:10px;font-size:10px;font-weight:700;text-transform:uppercase;letter-spacing:.4px;}
.sopen{background:var(--red-dim);color:var(--red);}
.sprog{background:var(--amber-dim);color:var(--amber-deep);}
.sres{background:var(--green-dim);color:var(--green);}
.scls{background:var(--bg4);color:var(--text3);}
.pbhigh{background:var(--red-dim);color:var(--red);}
.pbmed{background:var(--amber-dim);color:var(--amber-deep);}
.pblow{background:var(--green-dim);color:var(--green);}
.ccguest{font-weight:700;font-size:14.5px;letter-spacing:-.01em;}
.ccdetail{font-size:11.5px;color:var(--text3);margin-top:2px;}
.ccbody{font-size:12.5px;color:var(--text2);line-height:1.65;margin:10px 0;padding:10px 12px;background:var(--bg3);border:1px solid var(--border);border-radius:10px;}

/* ── Resolution steps ── */
.steps{display:flex;margin:13px 0;}
.step{flex:1;display:flex;flex-direction:column;align-items:center;position:relative;}
.step:not(:last-child)::after{content:'';position:absolute;top:11px;left:50%;width:100%;height:2px;background:var(--bg5);z-index:0;}
.step.done:not(:last-child)::after{background:var(--green);}
.sdot{width:22px;height:22px;border-radius:50%;background:var(--bg4);border:2px solid var(--bg5);display:flex;align-items:center;justify-content:center;font-size:9px;position:relative;z-index:1;transition:background .25s,border-color .25s,box-shadow .25s;font-weight:700;color:var(--text3);}
.step.done .sdot{background:var(--green);border-color:var(--green);color:#fff;}
.step.active .sdot{background:var(--grad-amber);border-color:var(--brand);color:#FFFFFF;box-shadow:0 0 0 4px var(--brand-dim);}
.slbl{font-size:9.5px;color:var(--text3);margin-top:5px;text-align:center;line-height:1.3;max-width:60px;}
.step.done .slbl{color:var(--green);}
.step.active .slbl{color:var(--brand-deep);font-weight:600;}

/* ── Timeline / resolution ── */
.tl{border-top:1px solid var(--border);padding-top:10px;margin-top:10px;}
.tle{display:flex;gap:8px;margin-bottom:7px;}
.tldot{width:7px;height:7px;border-radius:50%;background:var(--text3);flex-shrink:0;margin-top:5px;}
.tldot.g{background:var(--green);}
.tldot.a{background:var(--amber);}
.tldot.r{background:var(--red);}
.tltxt{font-size:12px;color:var(--text2);}
.tlts{font-size:10.5px;color:var(--text3);}
.resbox{background:var(--green-dim);border:1px solid rgba(15,164,112,0.2);border-radius:10px;padding:10px 12px;margin-top:10px;}
.rblbl{font-size:9.5px;font-weight:700;text-transform:uppercase;letter-spacing:1px;color:var(--green);margin-bottom:3px;}
.rbtxt{font-size:12.5px;color:var(--text2);}

/* ── Metric tiles / charts ── */
.mc{background:var(--bg2);border:1px solid var(--border);border-radius:12px;padding:13px 15px;box-shadow:var(--sh-xs);}
.mbig{font-family:var(--mono);font-size:28px;font-weight:700;letter-spacing:-.02em;}
.tchrt{height:64px;display:flex;align-items:flex-end;gap:2px;padding-top:6px;}
.tbar{flex:1;border-radius:3px 3px 0 0;transition:height .8s cubic-bezier(.4,0,.2,1),opacity .2s;cursor:pointer;min-width:3px;}
.tbar:hover{opacity:.7;}

/* ── Brand voice ── */
.vpanel{background:var(--bg2);border:1px solid var(--border);border-radius:var(--r);padding:18px;box-shadow:var(--sh-sm);}
.vtag{display:inline-flex;align-items:center;gap:5px;padding:4px 10px;border-radius:12px;font-size:11px;font-weight:500;background:var(--bg4);border:1px solid var(--border);color:var(--text2);margin:2px;}
.vrm{cursor:pointer;opacity:.5;font-size:11px;}
.vrm:hover{opacity:1;color:var(--red);}

/* ── Forms ── */
.fgrp{margin-bottom:11px;}
.flbl{font-size:11.5px;color:var(--text2);margin-bottom:5px;display:block;font-weight:600;}
.finp{width:100%;background:var(--bg2);border:1px solid var(--border2);border-radius:10px;padding:9px 12px;color:var(--text);font-family:var(--sans);font-size:13px;outline:none;transition:border-color .15s,box-shadow .15s;box-shadow:var(--sh-xs);}
.finp:focus{border-color:var(--brand);box-shadow:0 0 0 3px var(--brand-dim);}
.finp::placeholder{color:var(--text3);}
textarea.finp{resize:vertical;min-height:80px;line-height:1.55;}
select.finp{cursor:pointer;}
.fgrid2{display:grid;grid-template-columns:1fr 1fr;gap:10px;}

/* ── Modals ── */
.moverlay{position:fixed;inset:0;background:rgba(13,22,38,0.5);backdrop-filter:blur(5px);-webkit-backdrop-filter:blur(5px);z-index:999;display:none;align-items:center;justify-content:center;padding:16px;}
.moverlay.open{display:flex;animation:ovIn .18s ease;}
@keyframes ovIn{from{opacity:0;}to{opacity:1;}}
.modal{background:var(--bg2);border:1px solid var(--border);border-radius:16px;padding:22px;max-width:520px;width:100%;max-height:90vh;overflow-y:auto;box-shadow:var(--sh-lg);animation:mIn .25s cubic-bezier(.16,1,.3,1);}
@keyframes mIn{from{opacity:0;transform:translateY(12px) scale(.98);}to{opacity:1;transform:none;}}
.mtitle{font-size:15px;font-weight:700;margin-bottom:15px;display:flex;align-items:center;justify-content:space-between;letter-spacing:-.01em;}
.xbtn{background:none;border:none;color:var(--text3);cursor:pointer;font-size:16px;line-height:1;padding:5px;border-radius:8px;transition:color .15s,background .15s;}
.xbtn:hover{color:var(--text);background:var(--bg4);}

/* ── AI digest banner ── */
.digest{background:linear-gradient(120deg,#F5F2FE 0%,#EDF6FE 100%);border:1px solid rgba(116,82,238,0.20);border-radius:var(--r);padding:16px 18px;margin-bottom:16px;display:flex;align-items:flex-start;gap:13px;box-shadow:var(--sh-sm);}
.dico{font-size:19px;flex-shrink:0;width:38px;height:38px;background:var(--bg2);border-radius:50%;display:flex;align-items:center;justify-content:center;box-shadow:var(--sh-sm);}
.dbody{flex:1;}
.dtitle{font-weight:700;font-size:13px;color:var(--brand-deep);margin-bottom:3px;}
.dtext{font-size:12.5px;color:#4C5570;line-height:1.65;}

/* ── Chips ── */
.chips{display:flex;gap:6px;flex-wrap:wrap;margin-bottom:14px;}
.chip{padding:5px 12px;border-radius:16px;font-size:11px;font-weight:600;display:flex;align-items:center;gap:4px;border:1px solid var(--border);background:var(--bg2);box-shadow:var(--sh-xs);}
.chip.red{background:var(--red-dim);color:var(--red);border-color:rgba(224,49,49,0.2);}
.chip.green{background:var(--green-dim);color:var(--green);border-color:rgba(15,164,112,0.2);}
.chip.amber{background:var(--amber-dim);color:var(--amber-deep);border-color:rgba(219,133,0,0.2);}
.chip.blue{background:var(--blue-dim);color:var(--blue);border-color:rgba(43,124,224,0.2);}
.ncform{background:var(--bg2);border:1px solid rgba(116,82,238,0.25);border-radius:var(--r);padding:18px;margin-bottom:16px;display:none;box-shadow:var(--sh-sm);}
.ncform.open{display:block;animation:pageIn .25s cubic-bezier(.16,1,.3,1);}

/* ── Leaderboard ── */
.lbrow{display:flex;align-items:center;gap:9px;padding:9px 12px;border-radius:10px;transition:background .15s;}
.lbrow:hover{background:var(--bg3);}
.lbrank{font-family:var(--mono);font-size:10.5px;color:var(--text3);width:18px;flex-shrink:0;}
.lbname{flex:1;font-size:12.5px;font-weight:600;}
.lbsc{font-family:var(--mono);font-size:13.5px;font-weight:700;width:40px;text-align:right;}
.lbbar{width:70px;height:4px;background:var(--bg5);border-radius:2px;overflow:hidden;}
.lbbf{height:100%;border-radius:2px;}
.lbdelta{font-size:10.5px;font-weight:600;width:28px;text-align:right;}
.ms-threshold{display:flex;align-items:center;gap:9px;padding:9px 12px;margin:4px 0;}
.ms-threshold .line{flex:1;height:1px;background:repeating-linear-gradient(90deg,var(--brand) 0 6px,transparent 6px 11px);opacity:.65;}
.ms-threshold .lbl{font-family:var(--mono);font-size:10px;font-weight:600;color:var(--brand-deep);text-transform:uppercase;letter-spacing:1px;white-space:nowrap;display:flex;align-items:center;gap:5px;}
.ms-threshold .lbl::before{content:'';width:6px;height:6px;border-radius:50%;background:var(--brand);}
.ms-col{font-family:var(--mono);font-size:11.5px;text-align:right;flex-shrink:0;}
.site-tile-grid{display:grid;grid-template-columns:repeat(5,1fr);gap:9px;margin-bottom:13px;}

/* ── Connections ── */
.conn-card{background:var(--bg2);border:1px solid var(--border);border-radius:var(--r);padding:16px;display:flex;align-items:center;gap:15px;flex-wrap:wrap;box-shadow:var(--sh-sm);transition:border-color .2s,box-shadow .2s;}
.conn-card:hover{border-color:var(--border2);box-shadow:var(--sh-md);}
.conn-logo{width:44px;height:44px;border-radius:12px;display:flex;align-items:center;justify-content:center;font-weight:800;font-size:19px;flex-shrink:0;color:#fff;box-shadow:var(--sh-sm),inset 0 1px 0 rgba(255,255,255,.25);}
.conn-info{flex:1;min-width:160px;}
.conn-name{font-weight:700;font-size:14.5px;display:flex;align-items:center;gap:8px;flex-wrap:wrap;}
.conn-how{font-size:11.5px;color:var(--text2);margin-top:3px;line-height:1.55;}
.conn-status{font-size:10px;font-weight:700;text-transform:uppercase;letter-spacing:.5px;padding:3px 9px;border-radius:10px;}
.cs-connected{background:var(--green-dim);color:var(--green);}
.cs-available{background:var(--blue-dim);color:var(--blue);}
.cs-manual{background:var(--amber-dim);color:var(--amber-deep);}
.cs-partner{background:var(--purple-dim);color:var(--purple);}
.cs-readonly{background:var(--purple-dim);color:var(--purple);}
.conn-action{flex-shrink:0;display:flex;flex-direction:column;gap:6px;align-items:flex-end;}
.conn-venue{background:var(--bg2);border:1px solid var(--border2);border-radius:9px;padding:6px 10px;color:var(--text);font-family:var(--sans);font-size:11.5px;outline:none;cursor:pointer;min-width:150px;box-shadow:var(--sh-xs);}

/* ── Audits ── */
.audit-card{background:var(--bg2);border:1px solid var(--border);border-radius:12px;padding:15px;cursor:pointer;transition:border-color .15s,transform .15s,box-shadow .15s;box-shadow:var(--sh-xs);}
.audit-card:hover{border-color:var(--border2);transform:translateY(-2px);box-shadow:var(--sh-md);}
.au-thumb{width:48px;height:48px;border-radius:11px;background:var(--bg4);flex-shrink:0;display:flex;align-items:center;justify-content:center;font-size:21px;}
.au-score-pill{font-family:var(--mono);font-size:14px;font-weight:700;padding:4px 10px;border-radius:9px;}
.au-photos{display:flex;gap:7px;flex-wrap:wrap;}
.au-photo{width:58px;height:58px;border-radius:9px;background:var(--bg4);display:flex;align-items:center;justify-content:center;font-size:19px;position:relative;overflow:hidden;border:1px solid var(--border);cursor:pointer;transition:transform .15s;}
.au-photo:hover{transform:scale(1.05);}
.au-photo img{width:100%;height:100%;object-fit:cover;}
.au-photo-rm{position:absolute;top:2px;right:2px;width:17px;height:17px;background:rgba(0,0,0,.6);color:#fff;border-radius:50%;font-size:10px;display:flex;align-items:center;justify-content:center;cursor:pointer;}
.au-scorebar{display:flex;align-items:center;gap:9px;margin-bottom:7px;}
.au-scorebar .lbl{width:92px;font-size:11.5px;color:var(--text2);flex-shrink:0;}
.au-scorebar .tk{flex:1;height:7px;background:var(--bg4);border-radius:4px;overflow:hidden;}
.au-scorebar .fl{height:100%;border-radius:4px;transition:width .8s cubic-bezier(.4,0,.2,1);}
.au-scorebar .vchg{font-family:var(--mono);font-size:11.5px;width:64px;text-align:right;flex-shrink:0;}
.au-issue{display:flex;align-items:flex-start;gap:9px;padding:9px 11px;background:var(--bg3);border:1px solid var(--border);border-radius:10px;margin-bottom:7px;border-left:3px solid var(--red);}
.au-issue.recurring{border-left-color:var(--amber);}
.au-issue-tag{font-size:9px;font-weight:700;text-transform:uppercase;letter-spacing:.5px;padding:2px 7px;border-radius:9px;flex-shrink:0;margin-top:1px;}
.au-lightbox{position:fixed;inset:0;background:rgba(6,12,22,.88);z-index:1001;display:none;align-items:center;justify-content:center;flex-direction:column;gap:14px;padding:20px;}
.au-lightbox.open{display:flex;animation:ovIn .18s ease;}
.au-lightbox-img{max-width:90%;max-height:75vh;border-radius:12px;background:var(--bg2);display:flex;align-items:center;justify-content:center;}
.au-lightbox-img img{max-width:100%;max-height:75vh;border-radius:12px;}

/* ── Intake / triage ── */
.intake-card{background:var(--bg2);border:1px solid var(--border);border-left:3px solid var(--purple);border-radius:12px;padding:16px;box-shadow:var(--sh-xs);}
.intake-card.fresh{animation:freshpulse 1.5s ease-out;}
@keyframes freshpulse{0%{box-shadow:0 0 0 0 rgba(122,90,240,0.4);}100%{box-shadow:0 0 0 10px rgba(122,90,240,0);}}
.ik-src{font-size:9.5px;font-weight:700;text-transform:uppercase;letter-spacing:.5px;padding:2px 8px;border-radius:9px;background:var(--purple-dim);color:var(--purple);}

/* ── Comms thread ── */
.comms{border-top:1px solid var(--border);margin-top:11px;padding-top:11px;}
.comms-h{font-size:9.5px;font-weight:700;text-transform:uppercase;letter-spacing:1px;color:var(--text3);margin-bottom:9px;display:flex;align-items:center;gap:6px;flex-wrap:wrap;}
.msg{display:flex;gap:9px;margin-bottom:9px;}
.msg-av{width:26px;height:26px;border-radius:50%;flex-shrink:0;display:flex;align-items:center;justify-content:center;font-size:10.5px;font-weight:700;color:#fff;box-shadow:var(--sh-xs);}
.msg-body{flex:1;background:var(--bg3);border:1px solid var(--border);border-radius:11px;border-top-left-radius:3px;padding:8px 11px;}
.msg.guest .msg-body{background:rgba(43,124,224,0.06);border-color:rgba(43,124,224,0.14);}
.msg.ho .msg-body{background:rgba(122,90,240,0.06);border-color:rgba(122,90,240,0.14);}
.msg.site .msg-body{background:rgba(219,133,0,0.06);border-color:rgba(219,133,0,0.16);}
.msg-from{font-size:10.5px;font-weight:700;margin-bottom:2px;}
.msg-txt{font-size:12px;color:var(--text2);line-height:1.55;}
.msg-time{font-size:9.5px;color:var(--text3);margin-top:3px;}
.comms-reply{display:flex;gap:6px;margin-top:9px;}
.comms-input{flex:1;background:var(--bg2);border:1px solid var(--border2);border-radius:10px;padding:8px 11px;color:var(--text);font-family:var(--sans);font-size:12px;outline:none;transition:border-color .15s,box-shadow .15s;}
.comms-input:focus{border-color:var(--amber);box-shadow:0 0 0 3px var(--amber-dim);}
.comms-target{background:var(--bg2);border:1px solid var(--border2);border-radius:9px;color:var(--text2);font-size:11px;padding:0 7px;font-family:var(--sans);outline:none;cursor:pointer;}

/* ── Empty states / misc ── */
.empty{text-align:center;padding:44px 20px;color:var(--text3);}
.eico{font-size:36px;margin-bottom:10px;}
.etitle{font-size:14px;font-weight:600;color:var(--text2);margin-bottom:4px;}
.etext{font-size:12px;color:var(--text3);}
.cpill{display:inline-flex;align-items:center;gap:3px;font-size:9.5px;font-weight:600;color:var(--brand-deep);cursor:pointer;padding:2px 7px;border:1px solid rgba(116,82,238,0.3);border-radius:6px;transition:background .15s;}
.cpill:hover{background:var(--brand-dim);}
.bnav{display:none;}

/* ── Scrollbars ── */
::-webkit-scrollbar{width:10px;height:10px;}
::-webkit-scrollbar-track{background:transparent;}
::-webkit-scrollbar-thumb{background:#C7D0DD;border-radius:10px;border:2px solid var(--bg);}
::-webkit-scrollbar-thumb:hover{background:#A9B6C8;}

/* ── Toast ── */
#toast{position:fixed;bottom:20px;right:20px;background:#17212F;border-left:3px solid var(--text3);color:#F3F6FA;padding:12px 16px;border-radius:12px;font-size:12.5px;font-weight:500;z-index:9999;opacity:0;transform:translateY(10px);transition:opacity .25s,transform .25s;pointer-events:none;max-width:290px;box-shadow:var(--sh-lg);}
#toast.show{opacity:1;transform:translateY(0);}
#toast.success{border-left-color:var(--green);}
#toast.error{border-left-color:var(--red);}

/* ── Responsive ── */
@media(max-width:1100px){.kpi-grid{grid-template-columns:1fr 1fr;}}
@media(max-width:900px){
  :root{--sidebar:0px;}
  .sidebar{transform:translateX(-260px);width:260px;box-shadow:none;}
  .sidebar.open{transform:translateX(0);box-shadow:var(--sh-lg);}
  .main{margin-left:0;}
  .hamburger{display:flex;align-items:center;}
  .tsearch{width:150px;}
  .kpi-grid,.grid-2,.grid-3,.fgrid2{grid-template-columns:1fr;}
  .site-tile-grid{grid-template-columns:repeat(3,1fr);}
}
@media(max-width:640px){
  .content{padding:14px;}
  .topbar{padding:0 12px;height:54px;gap:8px;}
  .page-title{font-size:14px;}
  .tsearch{display:none;}
  .sbtn-lbl{display:none;}
  .sbtn{padding:9px 11px;border-radius:10px;}
  .sbtn svg{width:15px;height:15px;}
  .card{padding:14px;}
  .pulse-card{flex-direction:column;align-items:stretch;}
  .pulse-card .pring{align-self:center;margin-bottom:4px;}
  .site-tile-grid{grid-template-columns:repeat(2,1fr);}
  .bnav{display:flex;position:fixed;bottom:0;left:0;right:0;height:62px;background:rgba(255,255,255,0.92);backdrop-filter:blur(12px) saturate(1.5);-webkit-backdrop-filter:blur(12px) saturate(1.5);border-top:1px solid var(--border);z-index:150;justify-content:space-around;align-items:center;padding:0 4px calc(env(safe-area-inset-bottom,0px)/2);}
  .main{padding-bottom:74px;}
  .bni{display:flex;flex-direction:column;align-items:center;gap:3px;cursor:pointer;padding:7px 9px;border-radius:10px;color:var(--text3);font-size:9.5px;font-weight:600;transition:color .15s,background .15s;flex:1;text-align:center;}
  .bni svg{width:19px;height:19px;}
  .bni.active{color:var(--brand-deep);background:var(--brand-dim);}
  .sidebar-ov{display:none;position:fixed;inset:0;background:rgba(13,22,38,.5);backdrop-filter:blur(3px);-webkit-backdrop-filter:blur(3px);z-index:190;}
  .sidebar-ov.open{display:block;animation:ovIn .18s ease;}
  #toast{bottom:76px;right:12px;left:12px;max-width:none;}
}
/* ── Vouchers ── */
.vcard{display:flex;align-items:center;gap:14px;background:var(--bg2);border:1px solid var(--border);border-radius:12px;padding:14px 16px;box-shadow:var(--sh-xs);transition:border-color .15s,box-shadow .15s;flex-wrap:wrap;}
.vcard:hover{border-color:var(--border2);box-shadow:var(--sh-sm);}
.vcard.expired,.vcard.void{opacity:.6;}
.vc-left{display:flex;flex-direction:column;gap:6px;align-items:flex-start;flex-shrink:0;}
.vcode{font-family:var(--mono);font-size:12.5px;font-weight:700;letter-spacing:.5px;background:var(--bg3);border:1.5px dashed var(--border2);border-radius:8px;padding:5px 10px;color:var(--text);}
.vstat{font-size:10px;font-weight:700;text-transform:uppercase;letter-spacing:.5px;padding:3px 9px;border-radius:10px;}
.vactive{background:var(--green-dim);color:var(--green);}
.vredeemed{background:var(--blue-dim);color:var(--blue);}
.vexpired{background:var(--amber-dim);color:var(--amber-deep);}
.vvoid{background:var(--bg4);color:var(--text3);}
.vc-mid{flex:1;min-width:200px;}
.vc-val{font-weight:700;font-size:14.5px;letter-spacing:-.01em;}
.vc-guest{font-size:12.5px;color:var(--text2);margin-top:1px;}
.vc-link{color:var(--brand-deep);cursor:pointer;font-weight:600;}
.vc-link:hover{text-decoration:underline;}
.vc-meta{font-size:11px;color:var(--text3);margin-top:2px;}
.vc-acts{display:flex;gap:6px;flex-wrap:wrap;flex-shrink:0;}
.vd-wrap{display:flex;gap:18px;flex-wrap:wrap;}
.vd-prev{flex:1.25;min-width:300px;}
.vd-ctrls{flex:1;min-width:230px;display:flex;flex-direction:column;gap:12px;}
.vd-lbl{font-size:10.5px;text-transform:uppercase;letter-spacing:1.4px;color:var(--text3);font-weight:700;margin-bottom:7px;}
.vd-swatches{display:flex;gap:8px;flex-wrap:wrap;}
.vd-sw{width:36px;height:36px;border-radius:11px;cursor:pointer;border:2px solid var(--border2);box-shadow:var(--sh-xs);transition:transform .15s,border-color .15s,box-shadow .15s;}
.vd-sw:hover{transform:scale(1.08);}
.vd-sw.sel{border-color:var(--brand);box-shadow:0 0 0 3px var(--brand-dim);}
.vd-seg{display:flex;background:var(--bg4);border-radius:10px;padding:3px;gap:3px;}
.vd-seg button{flex:1;border:none;background:transparent;font-family:var(--sans);font-size:11.5px;font-weight:600;color:var(--text3);padding:6px 8px;border-radius:8px;cursor:pointer;transition:background .15s,color .15s;}
.vd-seg button.sel{background:var(--bg2);color:var(--text);box-shadow:var(--sh-xs);}
.vd-togs{display:flex;gap:12px;flex-wrap:wrap;}
.vd-togs label{display:flex;align-items:center;gap:6px;font-size:12px;color:var(--text2);cursor:pointer;}
.vd-togs input{accent-color:var(--brand);width:14px;height:14px;}

@media(prefers-reduced-motion:reduce){
  *,*::before,*::after{animation-duration:.01ms!important;animation-iteration-count:1!important;transition-duration:.01ms!important;}
}